**Job Summary:**
The role involves overseeing, nurturing, and guiding a team with a primary focus on enhancing service-to-sales capabilities through relationship management and optimizing sales executive productivity, ultimately leading to the achievement of sales and service objectives.
**Key Responsibilities:**
- Collaborate with the HR department to identify, interview, and select sales executives.
- Set and meet productivity benchmarks for the team, including premium per executive, case rate, persistency, retention, and exceeding planned productivity standards.
- Surpass revenue targets through effective sales strategies.
- Participate in joint fieldwork with sales executives to observe and demonstrate successful selling techniques.
- Conduct fortnightly performance reviews (PRP) with the sales team.
- Assist sales executives in utilizing the GOLD system for maximizing business within a specific target market.
- Oversee the daily activity plan of all team members to ensure adherence to prescribed levels.
- Ensure strict compliance with the company's rules and regulations regarding need-based selling, compliance, and customer service for all supervised executives.
- Manage, track, and convert leads provided by the in-house telemarketing unit.
- Engage with customers to promptly address inquiries and deliver exceptional customer service.
- Assist in resolving policyholders' complaints through direct customer service.
- Focus on retaining clients within the allocated book of relationships.
- Educate the team and prospects about MNYL products relative to competitors' offerings to facilitate informed decision-making.
**Measures of Success:**
- Achievement of set targets (Adjusted AFYP, NOP, % Penetration within the team's book of relationships, and Product Mix).
- Team's adherence to G3 standard productivity (with a primary focus on case rate, case size, and collections) and the percentage of executives consistently meeting G3 standards.
- High retention rate of the team.
- Portfolio persistency.
- Compliance with established processes.
- Timely and accurate reporting.
- Percentage of collections in comparison to the plan versus actual figures.
- Effective resolution of complaints and high customer satisfaction.
**Self Development:**
- Completion of induction, certifications, and relevant training programs.
- Fulfillment of licensing requirements.
Job Types: Permanent, Full-time
Salary: ₹800,000.00 - ₹900,000.00 per year
Schedule:
- Day shift
- Morning shift
Experience:
- team lead: 5 years (Required)
- Life Insurance: 8 years (Required)
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