About Collectius : Collectius is a trusted partner to banks and financial institutions in Asia with operations in Indonesia, Philippines, Singapore, Malaysia, Thailand, Vietnam and India. Our business is to purchase portfolios of consumer loans and recover them by supporting our customers to become debt free using the ''Collectius way of collection.'' We are offering a customer-centric approach and operate a data-driven collection platform powered by digital first communication. Collectius is bringing foreign direct investment, providing employment opportunities and high-quality training of its staff. Collectius is funded by Stena, a Swedish shipping conglomerate and the largest ferry operator in the world, and Formica Capital, an investment company focusing on impact investments.
Overview : We are looking for a hands-on, proactive Head of Operations who is enthusiastic about making a difference in an ever-growing organization and always hungry for growth! This role will report to the country Managing Director.
Responsibilities :
Operations :
- Oversee and lead overall operations to ensure the monthly collection targets are met.
- Minimum 10 Years experience into Collections domain Call centre Operations.
- Strong collection background Starts from Live to NPA accounts management from different Financial Institutions for example .. Banking & Non-Banking with product knowledge of Credit Cards, Personal Loans, Consumer durable Loans, Agri Loans, Business Loans, Digital Personal Loans.
- He/she should manage overall call centre operations and performance/revenue growth.
Partner Management :
- Implement effective Standard Operating Procedures on outsourced, as well as in-house collection process according to operational requirement and direction.
- Review monthly performance, provide recommendations to the Senior Management, and set effective collection strategies in order to reach the Company's monthly target and ensure continuous improvement of the recovery rate.
- Work closely with other teams and regional and country offices to learn best practices and support stronger integration of risk management.
- Use historical data to forecast future collections and set budgets.
- Maintaining a working knowledge of their industry including challenges and opportunities in the sector.
- Always aim to meet each clients requirements and exceed expectations.
- Ensure 100% compliance with relevant regulations.
- Handle complaints effectively to maintain good relationship with all stakeholders.
- Ensure that cost is kept at minimum while enhancing revenue.
- Source and build relationship with other stakeholders and potential business partners.
- Perform other ad-hoc tasks given by the Management.
Business Development :
- Manage all local data around Sales Leads, qualification, and nurturing.
- Track local sales forecasts, targets, achievements and help prepare sales forecasts for the company.
- Follow up on requirements and documentations on new clients for - debt purchase, debt servicing and external collection agencies.
- Maintain relationship with existing debt purchase and servicing clients.
People :
- Align the right people to perform the right duties and keep them motivated and engaged.
- Delegate tasks and always support and encourage the team to continuously develop themselves.
System :
- Have great problem-solving skill and aim for excellence.
- Ideas on improvements and thinking out of the box innovations.
Culture :
- Setting the right example and driving force behind changes.
Requirements :
- Bachelors/Masters degree in business/law or related fields from a reputable institution
- 10 years+ years of relevant Collections experience as Head of Operations or similar role, preferably within the financial industry, Asset Management, or Collection Agency, Debt Collection experience is must
- Superior knowledge of industry regulations and operational guidelines, as well as solid knowledge of business functions and data analytics.
- Familiar with Collections reporting (with experience analysing and presenting findings) and reports back to the business as well as tracking and disseminating key data.
- Have proven track record of managing a successful team of more than 100 members and have excellent organizational and leadership qualities.
- Curious, hungry and are committed to bringing innovation and continuous improvement.
- A strategic thinker with Can do attitude.
- Excellent communication skills, ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly.
- Detail oriented and take pride in your execution capabilities.
- Good command in English, both written & spoken
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